Shipping & Delivery
Shipping & Delivery
At theshoppingvip, we are committed to delivering your orders quickly and efficiently across Kenya. Below are our shipping and delivery guidelines to ensure you know what to expect when shopping with us.
1. Delivery Coverage
We proudly offer nationwide delivery across Kenya. Whether you’re in Nairobi, Mombasa, Kisumu, or anywhere else, we ensure your orders reach your doorstep in a timely manner.
2. Delivery Times
We strive to get your products to you as quickly as possible. Our delivery times vary depending on your location:
Nairobi: 1-3 business days
Other cities: 3-5 business days
Please note that business days exclude weekends and public holidays. We aim to deliver within the stated timeframes, but unforeseen delays (such as weather conditions or public holidays) may affect delivery schedules.
3. Shipping Fees
For a limited time, we’re offering free delivery on all orders as part of our ongoing promotion. There are no hidden fees or extra charges—simply shop and enjoy free delivery to your location.
4. Delivery Process
Once your order has been placed, you will receive a confirmation via email or SMS with your order details. Once your order is processed and ready for shipping, you will receive a notification with tracking information.
On the day of delivery, our delivery agent will contact you to arrange the best time for drop-off.
5. Cash on Delivery (COD)
We offer the Cash on Delivery (COD) payment option, allowing you to pay for your order when it arrives. Our delivery agents will collect payment in cash upon delivering your products.
Important: Please ensure you have the correct amount of cash ready at the time of delivery to avoid any delays.
6. Missed Delivery or Incorrect Address
If no one is available at your address to receive the delivery, our agent will contact you to reschedule delivery.
Incorrect Address: It is important that you provide an accurate delivery address during checkout. If you realize you’ve made a mistake, contact us immediately so we can make the necessary changes. If your delivery fails due to incorrect information, additional shipping charges may apply for redelivery.
7. Tracking Your Order
Once your order is dispatched, we will provide you with tracking details via SMS or email. You can use the tracking information to monitor the status of your delivery. If you need assistance with tracking, feel free to Contact Us.
8. Delivery Issues
If you experience any issues with your delivery, such as:
Delays beyond the estimated delivery time
Missing or damaged items upon arrival
Please reach out to our customer service team immediately. We will work to resolve any issues as quickly as possible.
9. Delivery Restrictions
At this time, we only deliver within Kenya. We are working to expand our delivery network and may offer international shipping in the future. Stay tuned!