Return Policy
Return Policy
At theshoppingvip, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with our easy and straightforward return policy.
1. 7-Day Easy Return Policy
We offer a 7-day return window from the date you receive your order. If you are unsatisfied with your purchase for any reason, you may return the product within 7 days for a refund or exchange.
To be eligible for a return, the following conditions must be met:
The item must be unused, undamaged, and in the same condition as when you received it.
The item must be in its original packaging, with all tags, labels, and accessories included.
You must provide proof of purchase (order number, receipt, or invoice).
2. Items Not Eligible for Return
While most of our products are eligible for returns, there are some exceptions:
Personal care items (e.g., skincare, makeup, toiletries) due to hygiene reasons.
Undergarments and other intimate apparel.
Final sale or clearance items where the product page explicitly states "No Returns."
Items damaged by misuse or not in their original condition.
If you have questions about whether your item is eligible for return, feel free to Contact Us.
3. How to Initiate a Return
If you need to return a product, simply follow these steps:
Contact Us: Reach out to our customer service team via phone at +254 722 976331 or WhatsApp to initiate the return process. Provide your order number and reason for the return.
Prepare the Item: Ensure the product is securely packed in its original packaging along with any accessories or documentation.
Return Instructions: We will arrange for the item to be collected from your location or provide instructions for return shipping.
4. Return Shipping
Faulty or Incorrect Items: If the product you received is damaged, defective, or incorrect, we will cover the cost of return shipping.
Other Returns: If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.
5. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued using the original payment method (Cash on Delivery). Please allow 5-14 business days for the refund to appear.
6. Exchanges
If you would prefer to exchange your product for a different size, color, or model, please contact our customer service team to arrange an exchange. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately, and we will arrange a replacement or full refund. Be sure to report any damages within 48 hours of receiving your order to ensure a smooth resolution.
This Return Policy page is clear, easy to understand, and customer-friendly, addressing all potential concerns while providing detailed steps for returns and exchanges.