Terms and Conditions
Terms and Conditions
Welcome to theshoppingvip! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with these terms, please do not use our website.
1. General Information
Store Name: theshoppingvip
Website: www.theshoppingvip.com
Address: PR28+JH7, Nairobi, Kenya
Contact: +254 722 976331 / WhatsApp: +254 722 976331
2. Acceptance of Terms
By using the theshoppingvip website or placing an order, you agree to the terms and conditions outlined below. These terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
3. Products and Pricing
Product Descriptions: We strive to provide accurate descriptions and images of all products. However, we do not guarantee that the descriptions, images, or other content are entirely error-free. Minor variations may occur.
Pricing: All prices displayed on our website are in Kenyan Shillings (KES). Prices are subject to change without notice. Promotions or discounts, including the 20% off offer, are valid for a limited time and may be withdrawn or modified at any time.
Availability: Products are subject to availability. We reserve the right to limit the quantity of any item and to discontinue any product at any time.
4. Orders and Payment
Order Acceptance: Once you place an order, you will receive an order confirmation via email or SMS. This confirmation does not signify our acceptance of your order. We reserve the right to cancel any order or refuse service to anyone at our discretion.
Payment Method: We currently only offer Cash on Delivery (COD). You will pay for your items at the time of delivery.
Order Cancellation: You may cancel your order before it has been shipped. Please contact us immediately if you wish to cancel. Once the order has been dispatched, it cannot be canceled.
5. Delivery Terms
Delivery Locations: We deliver nationwide within Kenya. Delivery times may vary depending on your location:
Nairobi: 1-3 days
Other cities: 3-5 days
Delivery Charges: We are currently offering free delivery on all orders as part of a promotional offer. Delivery charges, if any, will be communicated before your order is confirmed.
Missed Delivery: If delivery fails due to customer absence or incorrect information provided, we will contact you to reschedule delivery. Additional charges may apply for redelivery attempts.
6. Return and Refund Policy
7-Day Return Policy: If you are not satisfied with your purchase, you can return the product within 7 days of delivery. The product must be unused, in its original condition, and with all original packaging and tags.
Refunds: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued using the original payment method (Cash on Delivery). Please note that refunds may take up to 14 days to process.
Non-Returnable Items: Certain items, such as personal care products and underwear, cannot be returned due to hygiene reasons.
Return Shipping: You are responsible for return shipping unless the item is defective or incorrect.
7. Promotions and Discounts
Ongoing Promotions: theshoppingvip may offer special promotions, discounts, or offers. These are subject to specific terms and conditions which may vary with each promotion.
20% Discount: We are currently offering a 20% discount on all products. This promotion is valid until further notice. We reserve the right to modify or cancel any promotions at any time without notice.